Refund policy

Glamorae – Return, Refund & Cancellation Policy

At Glamorae, we care about giving you a smooth and trustworthy shopping experience. Since our products are personal care and beauty items, we follow a careful return and refund process to maintain hygiene, quality, and fairness for every customer.

1. Return Eligibility

Returns are accepted only in cases where the product delivered is:

• Damaged
• Defective
• Incorrect

We do not accept returns for change of mind, personal preference, dissatisfaction after use, or reasons unrelated to damage, defect, or wrong product delivery.

To qualify for a return request:

• The request must be raised within 30 days from the delivery date.
• The product must be unused, unopened, and in its original packaging.
• A valid order confirmation or proof of purchase must be available.
• The request must be approved by our support team before the product is sent back.

To raise a return request, contact us at glamoraeproducts@gmail.com with your order details and proof of issue. Products returned without approval from Glamorae will not be accepted.

2. Damaged, Defective, or Wrong Product Received

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Requests must not exceed 30 days from the delivery date.

Once your case is reviewed and approved, Glamorae may offer one of the following solutions:

1. Replacement or reshipment of the correct product, subject to availability.
2. Store credit equal to the approved value of the product.
3. Refund to the original payment method, only when replacement or store credit is not suitable.

In some cases, applicable delivery, return shipping, or handling charges may be deducted from the refund amount.

3. Proof Required for Claims

For damaged, defective, or incorrect item claims, customers must provide a clear, unedited unboxing video.

The video should clearly show:

• The package being opened from its sealed condition
• The shipping label on the parcel
• The product received
• The damage, defect, or incorrect item issue

This verification process helps us resolve genuine cases faster and protect the brand from false or incomplete claims. Requests without valid proof may be rejected.

4. Items Not Eligible for Return

For hygiene and quality reasons, we cannot accept returns for:

• Used or opened products
• Products without original packaging
• Products damaged after delivery due to customer handling
• Sale, clearance, or discounted items
• Gift cards
• Personalized or customized items

5. Order Cancellation

Prepaid orders can be cancelled only before the order is shipped.

• If the order has not been dispatched, a full refund will be processed.
• No cancellation fee is charged before dispatch.
• Once the order has been shipped, it cannot be cancelled or refunded.

To request cancellation, email glamoraeproducts@gmail.com as soon as possible with your order details.

6. Refund Process

Refunds are applicable only for:

• Approved prepaid cancellations before dispatch
• Approved damaged, defective, or incorrect item cases

Once approved, refunds will be processed to the original payment method. Depending on your bank, payment gateway, or card provider, it may take 7–10 business days for the amount to reflect in your account.

7. COD Order Refunds

For Cash on Delivery orders, refunds are allowed only for approved damaged, defective, or incorrect item cases.

Customers may be required to share valid bank account details for refund processing. Refunds will be initiated only after verification and approval by Glamorae.

8. Failed or Duplicate Payments

If your payment was deducted due to a failed transaction or duplicate payment, the extra amount will be refunded to the original payment method after verification.

The refund usually reflects within 7–10 business days, depending on your bank or payment provider.

Contact Glamorae

For return, refund, cancellation, or payment-related support, contact us at:

📧 glamoraeproducts@gmail.com

Our team will review your request and help you with the next steps.